Privacy Policy
Effective Date: June 11, 2026
Love for St. Louis (“Love for St. Louis,” “L4STL,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our website. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website and online forms.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Date of birth
- Insurance status or insurance type
- Information regarding your interest in mental health services
- General information about reasons for seeking support
- Information related to urgency or safety concerns voluntarily disclosed through website forms
- Volunteer application information
- Clinician inquiry information
- Donation-related information
- Any information submitted through contact forms
We may also collect limited technical information necessary for website operation, such as browser type and device information.
Therapy Inquiry Forms
Therapy inquiry forms are intended solely to facilitate communication regarding potential services or referrals.
Submitting a therapy inquiry does not establish a therapist-client relationship, provider-patient relationship, or guarantee of services.
Please do not submit highly sensitive medical information beyond what is requested in the form.
Emergency Disclaimer
This website is not monitored continuously and must not be used for emergencies.
If you are experiencing a mental health crisis, suicidal thoughts, thoughts of harming yourself or others, or any emergency situation:
- Call 988,
- Call 911, or
- Go to the nearest emergency department.
Do not rely on website submissions for urgent needs.
How We Use Information
We may use information to:
- Respond to inquiries;
- Coordinate access to services;
- Evaluate volunteer opportunities;
- Review clinician interest submissions;
- Communicate regarding programs and events;
- Process donations;
- Maintain organizational records;
- Improve website functionality and administration;
- Comply with legal obligations.
Independent Contractor Clinicians
Certain clinicians affiliated with Love for St. Louis may provide services as independent contractors.
Love for St. Louis may facilitate connections between individuals and independent clinicians. However, clinicians are responsible for their own professional services, licensing obligations, clinical judgment, and compliance with applicable laws.
Third-Party Services
We may utilize third-party service providers, including:
- Google Forms,
- Google Sheets,
- Email service providers,
- Website hosting providers,
- Stripe and other payment processors.
Information submitted through these services may be processed according to the applicable third-party privacy practices.
Google Forms and Google Sheets
Information submitted through website forms may be stored using Google Forms and Google Sheets.
Administrative accounts associated with these systems utilize two-factor authentication (2FA) to enhance security.
Despite reasonable safeguards, no electronic transmission or storage method can be guaranteed to be completely secure.
Donations
Donations may be processed by third-party payment processors such as Stripe.
Love for St. Louis does not store complete payment card information on its website servers.
Please review the applicable payment processor’s privacy practices before submitting payment information.
HIPAA Notice
This website is not intended to function as a HIPAA-compliant patient portal.
Submitting information through this website does not create rights or obligations under HIPAA unless and until a formal therapeutic relationship has been established and separate privacy notices are provided where applicable.
Information Sharing
We do not sell personal information.
We may disclose information:
- To authorized personnel or independent clinicians as reasonably necessary;
- To service providers supporting our operations;
- To comply with legal obligations;
- To protect the rights, safety, or property of Love for St. Louis or others;
- With your consent.
Data Retention
We retain information only as long as reasonably necessary for legitimate organizational purposes, legal obligations, administrative requirements, or program operations.
Children’s Privacy
This website is not directed toward children under 13 years of age.
Parents or guardians who believe information has been submitted by a child may contact us to request review.
Website Security
We implement reasonable administrative and technical safeguards designed to protect information.
However, no method of electronic transmission or storage is completely secure.
Your Rights
Subject to applicable law, you may request:
- Access to information you previously submitted;
- Correction of inaccurate information;
- Deletion of information where legally permissible.
Requests may be submitted using the contact information below.
Accessibility
Love for St. Louis is committed to making its website accessible to all users.
If you encounter accessibility barriers, please contact us.
Changes to this Policy
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be posted on this page with a revised effective date.
Contact Information
Love for St. Louis
Email: info@loveforstlouis.org